1. Introduction
R777 (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access and use our website, mobile application, and gaming services. By using the R777 platform, you consent to the collection and processing of your data in accordance with this policy.
2. Data Collection and Use
2.1 Information We Collect
We collect and process the following types of personal data:
- Account Information: When you register, we collect your name, email address, phone number, date of birth, and payment details.
- Verification Data: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of identification documents, proof of address, and payment method verification.
- Gaming and Transaction Data: We record details of your game activity, bets, deposits, withdrawals, and account balance.
- Device and Technical Data: When you use our platform, we collect IP address, browser type, device ID, operating system, and cookies for security and optimization purposes.
- Customer Support Data: Any interactions with our support team, including chat logs and email correspondence, are stored for service improvement and security.
2.2 How We Use Your Data
Your information is used to:
✔ Provide and manage your account – Ensuring smooth gameplay, processing payments, and enabling withdrawals.
✔ Enhance user experience – Customizing game recommendations and personalizing promotions.
✔ Ensure legal compliance – Meeting regulatory and licensing requirements, including responsible gaming measures.
✔ Prevent fraud and enhance security – Detecting unauthorized access and ensuring fair play.
✔ Improve services – Conducting internal analytics, bug fixes, and optimizing platform performance.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. However, your information may be shared under the following circumstances:
- Regulatory Compliance: We may disclose data to gaming authorities, financial institutions, and legal bodies as required by law.
- Service Providers: Trusted third-party providers, such as payment processors, game developers, and IT security firms, may access necessary data to ensure seamless service operation.
- Fraud Prevention & Risk Management: We collaborate with fraud detection agencies and security partners to maintain a safe gaming environment.
- Corporate Transactions: In case of mergers, acquisitions, or business restructuring, user data may be transferred to new business entities, subject to this Privacy Policy.
4. Data Security
We implement industry-standard encryption, firewalls, and access control measures to protect your data from unauthorized access, alteration, or loss. Our platform follows GDPR, PCI DSS, and AML compliance standards to ensure maximum security.
Key security features include:
🔒 SSL Encryption: Protecting sensitive transactions and communication.
🔒 Two-Factor Authentication (2FA): Adding an extra layer of security to your account.
🔒 Regular Security Audits: Conducting system vulnerability assessments and updates.
5. User Rights and Control
Under applicable data protection laws, you have the following rights regarding your personal information:
- Access & Correction: You may request a copy of your data or correct inaccurate details.
- Data Deletion: You can request account closure and data erasure, subject to legal and regulatory retention requirements.
- Marketing Preferences: You can opt out of promotional emails or SMS notifications at any time.
- Cookies & Tracking: You can manage cookie preferences via your browser settings.
To exercise these rights, please contact our Data Protection Officer (DPO) via [email or support contact].
6. Retention of Data
We retain user information for as long as necessary to:
- Comply with legal and regulatory obligations (e.g., AML and tax laws).
- Resolve disputes and enforce our Terms & Conditions.
- Maintain platform integrity and prevent fraudulent activities.
Account-related data is stored securely and anonymized when no longer required for active processing.
7. Cookies and Tracking Technologies
Our website and R777 apps use cookies to enhance functionality, improve security, and analyze user behavior. We use:
✔ Essential Cookies: Required for account login and secure transactions.
✔ Performance Cookies: Tracking user engagement and platform efficiency.
✔ Marketing Cookies: Delivering personalized promotions and game recommendations.
Users can manage or disable cookies through their browser settings, but doing so may impact certain features of the R777 platform.
8. Updates to the Privacy Policy
R777 reserves the right to update this Privacy Policy periodically. Any significant changes will be communicated via email or platform notifications. We encourage users to review this policy regularly to stay informed.
9. Contact Information
For privacy-related inquiries, requests, or concerns, please contact:
📧 Email: [support@r777-bd.net]
📞 Phone: [+880-188-520-8429]
🌍 Website: [www.r777-bd.net]
By using the R777 platform, you acknowledge and agree to the terms outlined in this Privacy Policy.